Frequently Asked Questions
Everything you need to know about shopping with Vape Shop Birmingham.
What are your delivery options for the Birmingham area?
We offer same-day local delivery for orders placed before 2 PM within a 10-mile radius of our Birmingham store, as well as standard and next-day shipping options across the UK.
How do I know if my device is authentic?
All products sold at Vape Shop Birmingham are 100% authentic and sourced directly from reputable manufacturers. Each device comes with a unique scratch-and-check security code for verification on the manufacturer's website.
What is your return policy for hardware and e-liquids?
We offer a 30-day warranty on all electronic hardware. For hygiene and safety reasons, we cannot accept returns on e-liquids, coils, or disposable vapes unless they are faulty.
Do you offer a click-and-collect service?
Yes, you can select 'Click and Collect' at checkout. Your order will usually be ready for pickup at our Birmingham storefront within one hour during business hours.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure mobile payments like Apple Pay and Google Pay.
Are there age restrictions for purchasing from your store?
Yes, you must be 18 years or older to purchase any products from our store. We employ a strict age verification process both online and at the point of delivery.